Privacy & Data Protection Policy

1. Introduction & Clinical Commitment

At Ensound Hearing Centre (referred to as "we", "our", or "the Clinic"), we are committed to upholding the highest standards of medical privacy and personal data protection. This Privacy Policy outlines how we collect, store, handle, and protect your personal and clinical healthcare information when you visit our clinic in DHA Phase 1, Lahore, or use our digital platform at ensoundhearing.com.

2. Information We Collect

We may collect and process the following categories of information:

• Contact Information: Full name, telephone number, WhatsApp contact, email address, and residential city.
• Clinical Audiological Data: Pure Tone Audiometry (PTA) thresholds, tympanometry test results, speech discrimination scores, previous hearing aid prescriptions, and notes on tinnitus or ear history necessary for custom device programming.
• Technical Website Data: IP address, device browser type, page visit timestamps, and anonymous analytical telemetry used strictly to optimize website performance and user experience.

3. Purpose of Data Processing

Your data is processed solely for legitimate healthcare and customer service operations, including:

• Scheduling and confirming diagnostic hearing appointments at our DHA Phase 1 clinic.
• Accurate programming and Real-Ear Measurement (REM) calibration of prescription hearing aids (Oticon, Widex, Signia, ReSound, Bernafon).
• Fulfilling customer orders for zinc-air batteries, wax filters, and accessories with nationwide courier dispatch.
• Responding directly to patient inquiries initiated through our website contact forms or official WhatsApp consultation helpline.

4. Strict Non-Disclosure & Security

We do not sell, rent, or trade patient personal information or audiograms to any third-party marketers or commercial brokers. Information is only shared with authorized medical laboratory technicians for ear mold fabrication, or official manufacturer service centers when sending devices for warranty repair.

All digital records are secured using industry-standard TLS encryption, strict role-based clinic access, and firewall protections to prevent unauthorized disclosure.

5. Your Rights & Clinic Inquiries

Under applicable healthcare ethics and consumer protection regulations, you have the right to request a copy of your diagnostic audiogram, update your contact details, or request deletion of non-essential records.