Warranty, Clinical Package & Returns Policy

1. Warranty Scope & Manufacturer Claims

Ensound Hearing Centre is an independent clinical hearing care provider that dispenses genuine hearing aids from leading global manufacturers (including Demant, WS Audiology, Sonova, and GN Store Nord).

• What is Covered: Internal component failures, digital signal processor (DSP) malfunctions, internal speaker wiring defects, and charging dock electronic faults occurring during normal daily use.
• What is Excluded: Physical crushing or shell breakage, damage caused by dog bites or dropping, water submersion beyond IP68 device ratings, battery corrosion from third-party expired cells, or unauthorized tampering by non-certified technicians.

2. 4-Week Acclimatization & Fine-Tuning Protocol

Adapting to digital amplification is a neurological process requiring gradual cognitive adjustment. During the first 4 weeks after your initial fitting:

• Week 1–2: Initial acclimatization setting (typically 75%–85% target gain) to allow your auditory cortex to adjust comfortably.
• Week 3–4: Progress review and Real-Ear Measurement (REM) verification to elevate amplification to full prescription targets.
• There is no fee for appointments or adjustments during this active acclimatization phase.

3. Returns & Exchanges on Retail Accessories

To maintain strict hygiene and medical sterilization standards:

• Hearing Aid Batteries & Wax Guards: Unopened, sealed packets of zinc-air batteries (Duracell, Signia) and wax filters can be exchanged or returned within 7 days of delivery if the factory tamper-proof seal remains intact.
• Opened Consumables: For hygiene reasons, opened packets of wax filters, used domes, or unsealed battery packs cannot be returned once the protective seal has been broken.
• Prescription Devices: Because prescription hearing aids are customized to individual ear canal impressions and unique audiograms, returns are evaluated on a case-by-case clinical basis in accordance with trial terms agreed upon during consultation.

4. How to Request Warranty Service or Tuning

If your hearing aid requires warranty inspection, acoustic filter replacement, or digital reprogramming:

1. Contact our clinic via WhatsApp at +92 300 4219127 with your device model and serial number.
2. Visit our clinic at Building 82, Sector CCA, Phase 1 DHA, Lahore for an immediate diagnostic acoustic check.
3. Patients outside Lahore can send their devices via insured, trackable courier (TCS or Leopards) to our clinic address.