1. Acceptance of Terms
By scheduling an appointment, purchasing accessories, or utilizing the clinical audiology services of Ensound Hearing Centre ("the Practice") online or at our DHA Phase 1, Lahore clinic, you agree to comply with and be bound by the following Terms and Conditions.
2. Clinical Prescriptions & Fitting
Prescription digital hearing aids (including models from Oticon, Widex, Signia, ReSound, and Bernafon) are specialized medical devices. In accordance with international audiological standards:
- Devices cannot be dispensed without a valid diagnostic hearing evaluation (Pure Tone Audiometry).
- Devices are programmed to the individual audiogram and adjusted to safe, comfortable amplification levels at fitting.
- Periodic fine-tuning and adaptation follow-up sessions are recommended to achieve optimal speech discrimination.
3. Pricing, Payments & Delivery
All prices quoted online and in-clinic are in Pakistani Rupees (PKR).
- Prescription Hearing Aids: Quoted individually following diagnostic assessment based on required technology level, power receiver, and warranty coverage.
- Retail Accessories & Batteries: Zinc-air hearing aid batteries (sizes 10, 13, 312, 675) and cleaning supplies are dispatched nationwide across Pakistan via trackable courier services.
4. Manufacturer Warranties & Repairs
All genuine hearing aids dispensed by Ensound Hearing Centre carry a 1-year manufacturer warranty. Warranties cover internal circuit defects and acoustic component malfunctions under normal usage. Physical damage, moisture submersion, battery leakage, or unauthorized third-party tampering voids the manufacturer warranty.
5. Medical Advice Disclaimer
Information published on ensoundhearing.com is for educational and guidance purposes only and does not constitute medical emergency advice. Patients experiencing sudden hearing loss, acute ear pain, active discharge, or severe dizziness should consult an ENT specialist or visit an emergency room immediately.
6. Clinic Contact & Inquiries
If you have any questions regarding these terms, please contact our administrative desk:
Ensound Hearing Centre
12-G Second Floor, Phase 1 DHA, Lahore, 54000, Pakistan
Helpline: +92 300 4219127 | Email: info@ensoundhearing.com